Product Service

According to the requirements of ISO 9001-2008, HGB has established a set of standard quality control system, from raw material procurement to product information feedback. We have detailed documentation and reports. All testing tools of the product are rechecked twice a year.

Material quality control: The materials are made of steel ingots from well-known steel factories, purchased from large forging factories. All forgings have regular quality certificates of ingots and forging qualification certificates.

HGB inspector and purchasing department are responsible for the production process report of all forged parts.

The material will be re-inspected before entering the HCB factory, HGB inspector will inspect every forging to confirm the quality of forgings.

All our products can provide CCS, ABS, DNV, GL certificates and provide third-party inspection.

Pre-sale service

Bearing technology, installation and consulting services.

Fully communicate with customers, understand customer needs in detail.

Sales of services

Implement the relevant provisions of ISO 9001:2008 quality management system.

Arrange a business person for each customer and provide 24-hour service.

Provide customers with real, complete and effective contract documents.

When the customer requests, it can be sent to the customer’s installation site for customer inspection.

With the consent of customers, all kinds of factory inspection are carried out before leaving the factory to ensure the correct and clear marking, packaging and specifications, safe and fast transportation and timely delivery.

After-sale service

To fulfill the contract, We will send the customer a feedback form after using the product. So that we can improve our work in the future and to better service our customers.

Application of three guarantees to our products, for quality problems of user feedback, telephone reply within 4 hours and on-site treatment within 24 hours.

After the product is sold, free technical consultation service will be provided for life! A cooperation, lifelong friend!